It doesn’t happen in real life! I bought planks for my country side home including delivery at Cowra. Unfortunately the delivery company lost my delivery from their warehouse as they pickup earlier that week. Mr Ross came to know that one evening prior to delivery. He called me and assured me he will do something. Surprise surprise next very early morning Mr Ross and his wife on my door with delivery. Just keep his promises he and his wife drove 390 kilometre from Sydney. No one will expect that. My heartily thanks to Mr and Mrs Ross for his above and beyond customer support also creating an example of customer service and satisfaction. I wish his prosperous future. I believe in his customer service. Sorry for writing so late. Salman
Superb! I can’t rate this product and company highly enough. Excellent customer service- samples were sent without any problem, product arrived in 2 days and Ross also replied extremely promptly to any question including after sale. The product itself is fantastic and extremely well priced. The end result is great. Robyn Wilson.
Great service from start to finish of the project. Excellent value for money and quality product. Definitely recommend! Van Marinos - Community Moves
As promised attached are photos of our beautifully laid floorboards. Thank you so much for your (and Adriana's) excellent service. The floorboards added the wow factor to my plantation shutters. It made my pergola area warm and inviting. I will highly recommend your company to my relatives and friends. Edna.
From the moment I contacted Ross the manager of Viaduct Imports I was very impressed by his professional approach. Ross came out the next day to quote and supply samples of the Vinyl Plank and advised me of my options. The quote was by far the cheapest I'd received and his product was superior to others that I had seen. After accepting the quote the next day the planks were delivered and Ross booked in the installers that arrived on time at 830 am and finished the 70 sq m laying including the stairs around 7pm. I was also very impressed by his team of installers politeness and quality of work along with the care they took inside my home. The time from quote to completed job was 5 days. I would highly recommend Ross and his team. Thanks Ross. Terry Williams
I will highly recommend viaduct. Ross was fantastic through out the time. When you talk about customer Ross will consider them on top. He sent me sample to the remote town of NT in two days and help me to decide with the product with his wealth of knowledge. He was too quick to give the quote and job was done within next 2/3 days. Thank you very much Ross for your great Customer Service. Will be definately back to you in future. Jeewan Adhikari
We installed the Vinyl flooring in our showroom recently and can't be happier. The quality of the product is excellent and the customer care & service is second to none. Have already recommended it to many people. Tamara Thomas Barns - Sensational Kitchens.
''On a Friday afternoon I ordered a house lot of laminate flooring from Viaductimports in NSW at the most amazing price. On the following Tuesday the flooring was delivered in country Queensland. I found Ross to be a most principled business operator whose service and product are both outstanding. Viaductimports is a business run the old fashioned way – with ethics, integrity and most importantly customer focused. Thank you Ross''. Pauline and Kevin. Queensland.
"Thank you so much for your promptness. We appreciate. You have been a pleasure to deal with and we would recommend you to anyone. You have been great and we are so happy with our flooring". Sally and Micheal
"The flooring was absolutely amazing. I had a phone call from my carpenter during the process and he was very impressed with it. The flooring looks awesome in the place now". Shane M
"The service is excellent. Ross very kindly show us different types/colours, easy to contact with Ross via email and also by phone. Picking it up from the warehouse, it is easy. Great quality, thickness and finishing. It is beautiful. It is easy to install. My husband and I installed it without any problems whatsoever. We already started to recommend this type of flooring, cost and quality" Elizabeth and Joe
" Ross thanks again for all your support on our purchase of the Laminated Flooring for our investment property . The communication and the promptness on getting the house done in 3.5 days was amazing ..Your customer service and your professionalism and your products are all 100%. I could not fault the Laminate or the workmanship of the installer ..The finished job was better than we expected. All the best and your most welcome to pass on my number to new clients" Wayne Phillips
"As an installer, I find the products from Viaduct Imports to be consistently good in quality. The lock system for the laminate produces a good tight lock between boards, with seamless gaps. The running patterns give the floor a real wood floor look. Running patterns is when the pattern on each board is only repeated every so often, not having every board looking identical with the next, as you often find with cheap quality products. It feels good to get positive feed back from customers, saying how pleased they are with their new floor and how wonderful they look. I enjoy installing a good product and feel most satisfied when the customers are happy." Danny (Dans Flooring Services - 0425 842 288)
I want to thank you and Adrianna for the excellent service and attention to our order. I would be happy to recommend your product to my line dance students and friends. Regards. Edna
Love the colour so much! Thank you. Jenna.