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What is Customer Service?

What is Customer Service?

Here, at Viaduct Imports, we have quickly built a reputation for providing our customers with the 'Best Value' Laminate and WPC Vinyl Plank Flooring in the marketplace.

'Best Value' is the unique combination of quality products with high specifications, combined with excellent pricing. We believe this to be a significant point of difference, in the market.

Best Value products however, is only part of our service to our customers. We also provide an outstanding customer experience. This experience, or service, combined with best value products, has been the key to our success.

So what is customer service and how is it delivered? Customer service is part of our business DNA. An attitude. The way we think and behave. How we respond and communicate with our customers. How our customers are treated. A determination and passion to be better and to stand out. An intense commitment. How our customers feel at the end of the purchasing experience and more importantly, what they say to their friends and family.

We aim for our customers experience to be memorable, enjoyable and easy.

The ultimate reward and greatest satisfaction for our business is sincere customer appreciation achieved through an outstanding customer experience.

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